Privacy Policy
✅ GDPR Compliant: This policy meets all EU General Data Protection Regulation requirements and international privacy standards.
Data Controller Information
Data Controller: BT-QC
Contact: [email protected]
Discord Support: https://bt-qc.com/discord
Data Protection Contact: [email protected]
Information We Collect
Account Information
- Email address
- Discord ID and username
- Discord display name and avatar
- Discord locale preferences
Technical Information
- IP address
- Browser information
- Device information
- Usage analytics
Legal Basis for Processing (GDPR Article 6)
Contractual Necessity (Art. 6(1)(b)): Account creation, authentication, and service provision
Legitimate Interests (Art. 6(1)(f)): Security, fraud prevention, service improvement, and technical administration
Consent (Art. 6(1)(a)): Marketing communications and optional features (where explicitly requested)
How We Use Your Information
Providing and maintaining our services
User authentication and account management
Security and fraud prevention
Service improvement and optimization
Customer support and communication
Legal compliance and dispute resolution
International Data Transfers
⚠️ Important: Your data may be transferred to and processed in countries outside the EU/UK, including the United States (Discord servers) and other countries where our service providers operate.
We ensure appropriate safeguards through:
- Discord's Standard Contractual Clauses (SCCs)
- Adequate security measures and encryption
- Regular assessment of transfer security
- Your explicit consent where required by law
Data Retention
Active Accounts: Duration of account plus 3 years for legal compliance
Inactive Accounts: Automatic deletion after 2 years of inactivity
Security Logs: 1 year for fraud prevention and security
Legal Obligations: As required by applicable law (maximum 7 years)
Your Rights
Universal Rights
Access: Request copy of your personal data
Rectification: Correct inaccurate information
Erasure: "Right to be forgotten"
Portability: Receive data in structured format
Regional Rights
EU/UK: Object to processing, restrict processing
US States: Opt-out of sale/sharing, targeted advertising
California: Non-discrimination for exercising rights
Global: Lodge complaints with authorities
🔧 Exercise Your Rights: Contact us at [email protected] or create a ticket in our Discord server. We respond within 30 days (72 hours for urgent requests).
Children's Privacy & Age Verification
Our services require users to be 13+ years old. We implement special protections:
- Age Verification: Through Discord's verification system
- 13-17 year olds: Enhanced protections under COPPA and state laws
- No Targeted Advertising: To users under 18 (where applicable)
- Parent/Guardian Rights: Contact us regarding minor's data
- Immediate Deletion: If we discover data from users under 13
Security Measures
Technical Safeguards
- Encryption in transit and at rest
- Secure Discord OAuth2 authentication
- Regular security audits and updates
- Access controls and monitoring
Organizational Measures
- Staff training on data protection
- Data breach response procedures
- Regular backup and recovery testing
- Third-party security assessments
Data Breach Notification
In case of a data breach affecting your personal information, we will notify you within 72 hours of discovery via email and Discord announcement, as required by GDPR and other applicable laws.
Contact & Complaints
For privacy questions, data requests, or complaints:
- Email: [email protected]
- Discord: Create a support ticket
- EU Complaints: Your local data protection authority
- US Complaints: State Attorney General's office
Terms of Service
Welcome to BT-QC. By accessing or using our services, you agree to be bound by these Terms of Service and our Privacy Policy.
1. Service Description
BT-QC provides Discord-integrated quality control and community management services. Our platform connects with Discord to offer enhanced moderation, analytics, and user management tools.
2. Eligibility & Account Requirements
Age Requirements
- Minimum age: 13 years old (in accordance with Discord ToS)
- Ages 13-17: Special protections apply under applicable privacy laws
- Verification through Discord's age verification system
Account Responsibilities
- Provide accurate and complete information
- Maintain security of your Discord account
- Notify us of unauthorized account access
- One account per person
3. Acceptable Use
Permitted Uses
- Using services for legitimate purposes
- Following Discord community guidelines
- Reporting bugs and providing feedback
- Sharing feedback and suggestions
Prohibited Uses
- Impersonating others or providing false information
- Attempting unauthorized access to systems
- Distributing malware or harmful content
- Violating applicable laws or regulations
- Harassment, abuse, or threatening behavior
- Commercial use without authorization
4. Intellectual Property
Our Rights
BT-QC, its logos, and associated intellectual property are owned by us. You may not copy, modify, or distribute our content without permission.
Your Rights
You retain ownership of content you create. By using our services, you grant us a limited license to process your content as necessary to provide our services.
5. Service Availability
⚠️ Service Disclaimer: We provide services "as is" and "as available." We do not guarantee 100% uptime and may experience occasional interruptions for maintenance or technical issues.
6. Privacy & Data Protection
Your privacy is important to us. Our data collection and use practices are governed by our Privacy Policy, which is incorporated into these Terms by reference.
7. Limitation of Liability
To the fullest extent permitted by law, BT-QC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services. Our total liability shall not exceed the amount paid by you (if any) for our services in the 12 months preceding the claim.
8. Termination
By You
You may terminate your account at any time by disconnecting your Discord account or contacting our support team.
By Us
We may suspend or terminate accounts for violations of these Terms, illegal activity, or to protect our services and users.
9. Governing Law & Jurisdiction
Primary Jurisdiction
These Terms are governed by Dutch law. Disputes will be resolved in the competent courts of the Netherlands.
Consumer Protection
For users outside the EU, local consumer protection laws may also apply and take precedence where more protective.
10. Changes to Terms
We may modify these Terms at any time. We will notify you of material changes via email or Discord announcement. Continued use of our services constitutes acceptance of modified Terms.
📞 Questions? Contact us at [email protected] or create a ticket in our Discord server for clarification on any terms.
DMCA Policy
BT-QC respects intellectual property rights and complies with the Digital Millennium Copyright Act (DMCA). We respond expeditiously to valid copyright infringement claims.
Designated Copyright Agent
Copyright Agent: BT-QC Legal Team
Email: [email protected]
Discord: Create DMCA ticket
Response Time: 24-72 hours for initial review
Filing a DMCA Notice
To file a valid DMCA takedown notice, you must provide the following information:
Required Information
- Electronic or physical signature of copyright owner or authorized agent
- Identification of copyrighted work claimed to be infringed
- Identification of infringing material and its location on our service
- Contact information including address, phone, and email
- Good faith statement that use is not authorized
- Accuracy statement made under penalty of perjury
Our Response Process
Review
Initial review within 24-72 hours
Action
Remove or disable access if valid
Notify
Inform affected user of action
Counter-Notice Process
⚠️ For Affected Users: If you believe your content was removed in error, you may file a counter-notice.
Counter-notices must include:
- Your physical or electronic signature
- Identification of removed content and its former location
- Good faith statement that removal was due to mistake or misidentification
- Consent to jurisdiction and service of process
- Your name, address, and phone number
Repeat Infringer Policy
We maintain a policy of terminating accounts of users who are repeat copyright infringers. Users who receive multiple valid DMCA notices may have their accounts permanently suspended.
False Claims
⚠️ Important: Knowingly making false DMCA claims may result in liability for damages, including attorney fees and costs under Section 512(f) of the DMCA.
Data Protection & Compliance
This section outlines our comprehensive approach to data protection, compliance frameworks, and transparency measures.
Compliance Frameworks
🇪🇺 European Compliance
- GDPR (General Data Protection Regulation)
- ePrivacy Directive compliance
- Data Protection Impact Assessments
- Right to be forgotten implementation
🇺🇸 US State Laws
- CCPA/CPRA (California)
- Virginia CDPA compliance
- 2025 new state privacy laws
- COPPA for users under 13
🌍 Global Standards
- ISO 27001 security principles
- Privacy by Design methodology
- Regular security audits
- Continuous compliance monitoring
🌏 Other Jurisdictions
- Canada PIPEDA compliance
- Australia Privacy Act
- Brazil LGPD implementation
- UK Data Protection Act
Data Processing Record
Processing Activities Summary
Data Categories:
- Identity data (Discord profile)
- Contact data (email)
- Technical data (IP, browser)
- Usage data (service interactions)
Processing Purposes:
- Service provision and support
- Security and fraud prevention
- Legal compliance
- Service improvement
Data Subject Request Process
🔍 Verification
Identity verification within 72 hours
📋 Response
Complete response within 30 days
Security Measures
Technical Safeguards
- End-to-end encryption for data in transit
- AES-256 encryption for data at rest
- Multi-factor authentication requirements
- Regular penetration testing
- Automated security monitoring
Organizational Measures
- Staff privacy training programs
- Access control and least privilege
- Regular compliance audits
- Incident response procedures
- Third-party security assessments
Transparency Report
Regular Compliance Reviews
We conduct quarterly compliance reviews and update our policies as needed to reflect changes in applicable laws and best practices.
📋 Compliance Questions? Our data protection team is available at [email protected] for any compliance-related inquiries or data subject requests.
Contact & Support
Have questions about our policies or need to exercise your privacy rights? We're here to help.
Data Protection
Privacy & GDPR requests
Processed within 30 days
© 2025. All rights reserved.
These policies comply with GDPR, CCPA, and 20+ international privacy laws. Built with privacy by design principles and regular compliance reviews.